Binondo, Manila — Jilima serves Filipino players across the metro with full respect for their data privacy rights.
1 Who We Are
Jilima ("we," "us," "the platform") is an online gaming and sports betting service available at jilima.click. We are committed to operating transparently and responsibly in the Philippines, including with respect to how we handle the personal data of every registered player.
This Privacy Policy ("Policy") explains how Jilima collects, processes, stores, shares, and protects personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. It applies to all users who access or register on the Jilima platform, regardless of the device or method used to access our services.
2 Data We Collect
Jilima collects personal data through different points of interaction with the platform. Below is a breakdown of what we collect and why:
2.1 Information You Provide Directly
- Registration data: Full legal name, date of birth, email address, mobile number, and residential address in the Philippines
- Identity verification documents: Government-issued Philippine ID (e.g., UMID, Driver's License, Passport, PhilHealth ID, SSS card), selfie photo for liveness verification
- Payment information: GCash or Maya account number, bank account details (BDO, BPI, UnionBank), or card details for Visa/Mastercard — processed through secure third-party payment gateways
- Support communications: Messages and attachments you send to our customer service team via chat or email
2.2 Information Collected Automatically
- Device data: Device type, operating system, browser type and version, screen resolution
- Usage data: Pages visited on Jilima, games played, bets placed, session duration, button clicks, and navigation paths
- Location data: Approximate geographic location derived from your IP address (used to confirm you are accessing from the Philippines)
- Log data: IP address, timestamps of logins and transactions, error logs
- Cookies and similar technologies: See Section 7 for full details
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Name, DOB, Government ID | KYC verification, regulatory compliance |
| Contact Data | Email, mobile number | Account access, support, notifications |
| Financial Data | GCash number, bank account | Processing deposits and withdrawals |
| Technical Data | IP address, device type | Security, fraud prevention, geolocation |
| Usage Data | Games played, bets placed | Platform improvement, responsible gaming |
| Marketing Data | Preferences, opt-in status | Sending relevant promotions (if opted in) |
Clark City, Pampanga — Jilima protects the data of every Filipino bettor, from Clark to Cavite.
3 How We Use Your Data
Jilima uses your personal data only for the purposes described below. We do not use your information in ways that would surprise you or that fall outside these stated purposes:
- Account management: Creating, verifying, and maintaining your Jilima player account
- Service delivery: Processing bets, managing deposits and withdrawals, and providing access to games
- Identity verification and KYC: Confirming your age, identity, and location to meet legal and regulatory requirements
- Fraud prevention and security: Monitoring for suspicious activity, protecting your account from unauthorized access, and detecting multi-account abuse
- Customer support: Responding to your queries, complaints, and requests efficiently and accurately
- Responsible gaming: Monitoring usage patterns to identify potential problem gambling behaviors and applying player protection tools where appropriate
- Legal and regulatory compliance: Meeting obligations under Philippine law including anti-money laundering regulations and data privacy requirements
- Marketing communications: Sending you relevant promotions and updates — only if you have opted in to receive them, and only via your preferred channels
- Platform improvement: Analyzing usage data in aggregate form to improve our products, fix bugs, and enhance the overall player experience
4 Legal Basis for Processing
Under the Philippine Data Privacy Act, Jilima processes your personal data on the following legal bases:
- Contractual necessity: Processing required to fulfill the Jilima Player Agreement — including running your account, processing bets, and handling payments
- Legal obligation: Processing required to comply with Philippine laws including RA 10173, Anti-Money Laundering Act (AMLA), and applicable gaming regulations
- Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests do not override your fundamental rights
- Consent: Processing for direct marketing communications, which requires your explicit opt-in. You may withdraw consent at any time by contacting our support team or using the unsubscribe option in our messages
5 Data Sharing and Third Parties
Jilima does not sell your personal data. We share your information only in the limited circumstances described below, and only with parties who are contractually obligated to handle it with the same level of care we apply ourselves.
5.1 Payment Service Providers
To process deposits and withdrawals, we share necessary financial information with licensed payment providers including GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet operators, and card processing networks. These providers operate under their own privacy policies and are compliant with applicable Philippine financial regulations.
5.2 Identity Verification Partners
KYC verification is assisted by certified third-party identity verification services. These partners process your government ID and facial verification data solely for the purpose of confirming your identity and age, and are bound by strict data processing agreements.
5.3 Technology and Hosting Providers
Jilima uses reputable cloud hosting, cybersecurity, and analytics service providers to operate and maintain the platform. These providers act as data processors under Jilima's instructions and are not permitted to use your data for their own purposes.
5.4 Regulatory and Law Enforcement Authorities
Jilima may disclose personal data to Philippine regulatory bodies or law enforcement agencies where required by law, where necessary to protect the rights and safety of our players, or where disclosure is compelled by a valid legal order or judicial process.
6 Data Retention
Jilima retains your personal data only for as long as it is needed to fulfill the purposes outlined in this Policy, or as required by applicable Philippine law.
- Active account data: Retained for the duration of your account registration plus five (5) years after account closure, in compliance with anti-money laundering record-keeping requirements
- Transaction records: Retained for a minimum of five (5) years from the date of the transaction
- KYC documents: Retained for five (5) years from your last account activity or account closure
- Support communications: Retained for three (3) years from the date of the interaction
- Marketing preferences: Retained until you withdraw consent or close your account
After the applicable retention period, your data is securely deleted or anonymized so it can no longer be linked back to you as an individual.
7 Cookies and Tracking Technologies
Jilima uses cookies and similar web tracking technologies to operate the platform effectively, improve your user experience, and maintain platform security. Here's what we use and why:
7.1 Strictly Necessary Cookies
These are essential for the platform to function. They keep you logged in, maintain your session security, and remember your betslip across page loads. These cookies cannot be disabled without breaking core platform functionality.
7.2 Performance and Analytics Cookies
We use analytics tools to understand how players navigate Jilima — which pages are most visited, where users drop off, and how long sessions last. This data is used in aggregate form only, and is not linked to your individual identity. It helps us make the platform faster and easier to use.
7.3 Functional Cookies
These remember your preferences — such as your preferred language or odds format — so you don't have to re-enter them every time you visit.
7.4 Managing Cookies
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Jilima platform.
Binondo, Manila — Jilima's data practices uphold the privacy of every Filipino player at every level.
8 Your Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Jilima. These rights are real and exercisable — not just words on a page.
Right to Access
Request a copy of the personal data Jilima holds about you, along with information on how it is being used.
Right to Correction
Request correction of any inaccurate or outdated personal data in your Jilima account at any time.
Right to Erasure
Request deletion of your personal data where we no longer have a lawful basis to retain it, subject to our legal retention obligations.
Right to Object
Object to the processing of your data for direct marketing purposes at any time. Withdrawal of consent for marketing will not affect your account access.
Right to Portability
Request your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Right to File a Complaint
Lodge a complaint with Jilima's Data Protection Officer, or escalate to the National Privacy Commission (NPC) if unsatisfied with our response.
To exercise any of these rights, contact our Data Protection Officer at support@jilima.click. We will respond to all data subject requests within fifteen (15) working days, as required by the NPC.
9 Children's Privacy
Jilima's services are strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you believe a minor has registered an account on Jilima using false information, please contact us immediately at support@jilima.click.
Upon discovering that personal data of a minor has been collected without appropriate consent, Jilima will promptly delete that data, close the associated account, and return any deposited funds to the original payment source.
10 Data Security Measures
Jilima takes data security seriously and applies a multi-layered approach to protect your personal information:
- Encryption in transit: All data exchanged between your browser or app and Jilima's servers is protected by TLS (Transport Layer Security) encryption
- Encryption at rest: Sensitive data stored in our databases — including identity documents and financial information — is encrypted at rest using industry-standard algorithms
- Access controls: Jilima staff access to personal data is strictly limited on a need-to-know basis, with role-based permissions and multi-factor authentication required for all internal system access
- Penetration testing: We conduct regular security assessments and penetration tests to identify and address vulnerabilities before they can be exploited
- Incident response plan: Jilima maintains a documented data breach response procedure. In the event of a breach, we will notify affected players and the NPC within the timeframes required by Philippine law
- Employee training: All Jilima team members with access to personal data receive regular data privacy and security training
11 International Data Transfers
Jilima primarily stores and processes your personal data within secure data centers that serve the Philippine market. In some cases, third-party service providers engaged by Jilima (such as cloud infrastructure or KYC verification providers) may process data in jurisdictions outside the Philippines.
Where such transfers occur, Jilima ensures that:
- The receiving country offers an adequate level of data protection, or
- Appropriate safeguards are in place, such as standard contractual clauses or binding corporate rules that align with Philippine data privacy standards
You may request information about the specific safeguards applied to any international transfer of your personal data by contacting our Data Protection Officer.
12 Updates to This Privacy Policy
Jilima reviews and updates this Privacy Policy periodically to reflect changes in our practices, the services we offer, or applicable laws and regulations. When material changes are made, we will notify registered players by email or through an in-platform notification at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Policy regularly. Your continued use of Jilima after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
13 Contact Us and Data Protection Officer
If you have questions about this Privacy Policy, want to exercise your data subject rights, or need to report a potential data privacy concern, please contact Jilima's Data Protection Officer:
- Email: support@jilima.click
- Subject line: "Data Privacy Request – [Your Name]"
- Response time: Within 15 working days
- Support hours: 24/7, including Philippine public holidays
You also have the right to file a complaint directly with the Philippine National Privacy Commission (NPC) if you believe your data privacy rights have been violated. Visit the NPC's official website for details on the complaints process.